Leather Tennis Shoe - White

EXPRESS SHIPPING UPGRADE PROMOTION

It's important to us that you receive your orders as quickly as possible before Christmas, so we've upgraded ALL ORDERS to EXPRESS SHIPPING until midnight 23.12.20!
 

• Orders under $150 receive EXPRESS SHIPPING for $9.95 (standard delivery fee).
• Orders over $150 receive FREE EXPRESS SHIPPING.

 
Offer is valid until 11.59pm on 23.12.20 AEDT and applicable for Domestic orders only. International orders are not included. Due to high demand, orders will be shipped within 24-48 hours.

STANDARD SHIPPING INFORMATION

Due to current impacts to Australia Post, delivery delays may occur. We apologise for any inconvenience and thank you for your understanding during this challenging time.

Standard Delivery

• Free Standard Delivery for all orders over $150*
• A flat rate of $9.95 for all orders under $150*
• 5 - 7 days from dispatch**

*Australian delivery only. 

**Order will be processed and dispatched within three business days from the order date. WA orders may experience additional delivery days. 

Express Delivery

• A flat rate of $14.95 for all orders
• 1 - 2 days from dispatch**

*Australian delivery only. 

**Order will be processed and dispatched the next business day from the order date. WA orders may experience additional delivery days. 

International Shipping

• We ship to New Zealand and the United States.
• We offer the Pack and Trace option via Australia Post. 
• Express Flat rate of $15 AUD to New Zealand
• Flat rate of $35 AUD to USA
• 3-4 weeks from dispatch

Please note we are not responsible for duties or taxes incurred once parcels arrive in your designated country.

Click & Collect

• Add your favourite items to your cart
• Proceed to checkout
• Select the 'Pick up' option
• Complete your order
• Wait for your pick-up notification
• Collect your order from our White & Co store
  154 Waverley Rd, Malvern East Vic

We do not accept returns on sale or discounted items, including those purchased in our Black Friday promotion (27.11.20-30.11.20) or Style Steal promotions. All discounted sales are final.

We’re here to make your shopping experience as enjoyable as possible. If you’re looking to return an order or item, we can help!

Our Policy

• We accept change of mind returns within 15 business days of receiving your order.
• We do not accept returns on sale or discounted items.
• All items must be returned with no damage to the item or packaging.
• All items must be returned unworn, unwashed, unused and in original condition with all tags intact.
• We recommend that you use registered post or a trackable courier when returning an item via post as we cannot accept responsibility for items lost in transit to us.
• Upon receipt of the merchandise, we will refund you for the purchase price of the items, less any shipping costs incurred and/or discounts applied when the goods were purchased.
• Any refunds will be credited against the original payment method.

Christmas Returns

To help make gift-giving easier, we’ve extended our returns policy for Christmas 2020. Orders placed between December 1^st and 24^th can now be returned up until January 30^th for a store credit. If the item is returned within 15 business days of arrival, a full refund to the original payment method is optional.

Please note: This policy does NOT include sale or discounted items, which are ineligible for return. All full-priced items must be returned in original condition with tags attached.

When will I receive my refund?

Our customer service team process returns daily as they arrive. However, due to transit delays and bank processing times, the speed of your refund may be affected. You should receive your refund within four weeks of giving your package to the return shipper (many customers will receive their refund faster). Once we have processed your refund, you will be notified via email.

Damaged or Faulty Items

To ensure an excellent customer experience, we are committed to refunding faulty or damaged products. Please email info@whiteandco.com.au with photographic evidence and we will be in-touch within 1-2 business days to resolve this issue.

Please note: We are unable to refund items once they have been washed or worn. General wear and natural fading may occur over time and are not the responsibility of White & Co.

Parcels Lost in Transit

You can use the information provided in your shipping confirmation email to track your order. If you believe your order has been lost in transit, we recommend contacting Australia Post directly to resolve the issue.

Although all parcels are the responsibility of Australia Post once they have left our distribution centre, we are happy to offer a store credit for any orders lost in transit. The store credit will be issued to the purchase value of the items included in the order and will be granted upon proof of the missing parcel. Any postage charges or shipping fees will not be included in the store credit.

To arrange a store credit for your lost parcel, please contact our friendly customer service team at info@whiteandco.com.au. 

Online Exchanges

Need to swap an item or size? To ensure you don’t miss out, we recommend creating a new purchase for the item you want and returning the other. We do not offer traditional exchanges online, however, we can offer a store credit.

In-Store Exchanges

Exchanges may be available in store depending on stock availability. To avoid disappointment, please call the store prior to visiting to ensure your style and size are available.

Store Credit

If you’d like, a store credit can be arranged for your return. To arrange a store credit, please contact our customer service team at the details below.

Please note, we do not accept returns on sale items and cannot offer a refund or store credit for these products.

Contact Us

Still need help? We’re here for you. Use the chat bubble to talk with our friendly staff, email us at info@whiteandco.com.au or drop us a line here.